Total and Permanent Disability or TPD is when you suffer from a permanent injury or disability that restricts you from performing basic living functions. It is more technically defined here, and if you are struck by it, your Term Life policy will pay out the sum assured so that you and your family can use it to provide care and support for you as well as replace the loss of your income because you are not able to work anymore.

Total and permanent disability of a breadwinner can be more of a financial burden to a family than their death. Not only does the family lose the income of the breadwinner, but extra financial resources will be needed to take care of them.

Our Term Life policy is described as a pure protection policy because there is no investment or savings component. Premiums you pay are not refundable, and your policy cannot be surrendered for any cash value.

However, since you are only paying for pure protection without allocating your money into any investments, this means that your premiums will be substantially cheaper than policies which combine protection with savings and investments elements.

As good practice, most independent financial planners will recommend a stand-alone investment plan that meets your savings or investment goals, but only after essential protection plans, like term life insurance and medical insurance, are in place.

Depending on your health profile, we may offer you an optional Critical Illness Add-on in addition to your Term Life policy. If you choose to purchase this add-on, you will be getting an advance payment of 25% of your sum assured if you are later diagnosed with one of the defined Critical Illness, specifically, Cancer, Stroke, Heart Attack or Coronary Heart Bypass.

The purpose of this Critical Illness Add-On is for you to have some cash support as you overcome your critical illness e.g. funds for medical treatment or to support your family whilst you are undergoing medical treatment or recuperating.

Sure. Say you purchase a Critical Illness Add-On together with your Term Life policy of RM1,000,000 sum assured. If you are later diagnosed with a Critical Illness, the policy will pay you 25% or RM250,000 first out of your Term Life policy sum assured of RM1,000,000. Your Term Life policy will continue to be in force and will be reduced to a remaining sum assured of RM750,000 payable upon your death or TPD.

Yes.

First, the claim has to be one of four very specific Critical Illnesses: Cancer, Stroke, Heart Attack or Coronary Heart Bypass. There are very specific definitions as to what is considered to be one of these Critical Illnesses.

Second, you must be diagnosed with the Critical Illness as long as the policy is in-force.

Third, you are allowed only one Critical Illness claim per Term Life policy.

Finally, there are a list of exclusions which will not be covered. These are listed in the Product Disclosure Sheet.

World-wide industry experience shows that more than 80% of all critical illness claims made are for one of these illnesses. To ensure reasonable premiums for all policyholders, Fi’s Critical Illness Add-On is limited to these four illnesses.

This is likely due to some factor in your health and lifestyle profile that makes you ineligible. However, if you purchased a Fi Term Life policy, your fundamental life insurance needs will be covered.

We may offer a Personal Accident policy if we are unable to offer you a Term Life policy due to your medical history, health profile, or occupation. Our Personal Accident policy is an insurance policy that pays out a lump sum amount in the event of an accident that leads to your death or total and permanent disability.

Though more limited in scope, the Personal Accident policy provides protection against sudden and unexpected death due to accidents. It also pays up to RM 20,000 for non-accidental death from the third (3rd) policy year onwards.

The Term Life policy, the Critical Illness Add-on and the Personal Accident policy are all insured and underwritten by Tokio Marine Life Insurance Malaysia Bhd. This means that Tokio Marine Life Insurance Malaysia Bhd is responsible for payments of all claims under the issued insurance policies.

Tokio Marine Life Insurance Malaysia Bhd is a life insurer licensed under the Financial Services Act 2013 and regulated by Bank Negara Malaysia. It has been operating in Malaysia since 1998. It is part of Tokio Marine Holdings, one of the twenty largest insurance companies in the world.

You are eligible for a Term Life policy if you:

• are between 18 and 64 years old
• are a Malaysian citizen
• currently reside in Malaysia (you are also eligible if you currently reside in Brunei, Singapore, USA, Canada, UK, Ireland, Australia, New Zealand, Hong Kong, Japan or Taiwan but you need to have a Malaysian residential address)
• have a valid email address and mobile number

Currently no, but we’re working on getting coverage for foreigners who reside or work in Malaysia. Watch this space.

If you’re Malaysian but live in Brunei, Singapore, USA, Canada, UK, Ireland, Australia, New Zealand, Hong Kong, Japan or Taiwan, you are eligible to buy a policy. All you need is a residential address in Malaysia.

The amount you pay for your insurance, or premium, is calculated based on your sum assured. The premium varies depending on your age, sex, smoker status, health condition, family history and lifestyle.

To view your premium, get a quote via our website

Yes, your premiums will increase slightly every year. The Term Life policy we currently offer is known as a Yearly Renewable Term (“YRT”) policy which renews at a slightly higher premium every year as you get older. When you get an online quote from our website, your premiums at each policy anniversary will be outlined. Your insurance policy document will also have your premium amount for the next 5 years.

Please note though that our underwriter reserves the right to amend premiums for all customers beyond reasons of age if say, the risk profile of insuring Malaysians changes as a whole. If this happens, you will be given 90 days’ notice of a change in your premium but it will not take effect until the next policy anniversary.

What you’re referring to is what is known as a Level Term policy, where the premiums are fixed for the coverage term of either 5, 10, 15 or 20 years. Premiums for these policies are generally higher as they are fixed for a certain duration.

Currently, we do not offer a Level Term Policy but we’re working hard to create one for you in the near future.

Yes. Premiums for smokers are higher than those for non-smokers. However, if you stop smoking, and have done so for twelve consecutive months, you can apply for your premiums to be reduced by writing in to Tokio Marine Life Insurance Malaysia Bhd.

Yes. If your vaping liquids (or also popularly known as ‘juices’) contain nicotine, the premiums you would have to pay are higher than those for non-smokers or non-vapers. However, if you stop vaping with nicotine-based substances, and have done so for twelve consecutive months, you can apply for your premiums to be reduced by writing in to Tokio Marine Life Insurance Malaysia Bhd.

No medical check-up is required. However, when applying for your policy, you must answer all the questions on our website truthfully. Otherwise, if you have a claim on the policy in the future, Tokio Marine Life Insurance Malaysia Bhd. reserves the right to reject the claim if you have not been truthful.

The sum assured offered on our Term Life Cover policies ranges from RM100,000 to RM1,000,000 depending on your age and income.

This sum assured range is for Term Life policies that we issue online instantly without any medical examinations.

We are currently exploring offering a higher maximum sum assured if you are willing to undergo a medical examination. Please leave your contact details here if you want us to alert you once we are able to do this.

A waiting period is when you are not allowed to make a claim for specific situations or illnesses diagnosed or occurring within a certain period after you bought our policy. Here are some examples of situations which have waiting periods:

For example, if death results from suicide, claimants are not allowed to claim on the life insurance policy if the suicide occurs within the waiting period of one year of the policy being purchased. If you have chosen a Critical Illness add-on to your policy, you are not allowed to claim on the Critical Illness Add-On if the critical illness is diagnosed within the waiting period of one month of the policy being purchased.

A detailed list of specific situations and their waiting periods can be found in the Product Disclosure Sheet of your policy.

Assuming you continue paying premiums throughout and your policy is in force, the period for which you are covered depends on the triggering event.

For the Term Life policy and optional Critical Illness Add-on, the triggering events are:

For example, if you die when you’re 78 years old, which is before you turn 80 on your next birthday, your dependants are still entitled to a full cash pay-out. But if instead you suffer a total and permanent disability or critical illness when you’re 78 years old, you will not be entitled to a cash pay-out.

If you are offered a Personal Accident policy instead of a Term Life policy, you are only covered if the accidental death occurs before you turn 75 on your next birthday.

Fi’s Term Life policy is suitable for you if:

• you are looking for a pure protection life insurance with affordable premiums
• you have dependants who depend on your income (e.g. spouse, children, aging parents)
• you have a mortgage or other debt that you want to be paid off immediately upon your death so that your family can live in a debt-free home without worrying about any mortgage repayments.

For more information on the benefits of a Term Life policy, please read What is Term Life Insurance?

Unfortunately, we do not, and we do not intend to offer such policies anytime in the future. Currently, we only offer pure protection life insurance, which does not have a savings and investment components, and hence no returns or cash value.

We do not offer such policies because we believe you should separate your protection needs, which is covered by a pure protection life insurance, from your savings and investment needs. From the premium savings you get by buying a pure protection term life insurance like Fi Life’s, we recommend you start a separate savings and investment plan that suits your investment needs and risk profile. This plan is likely to include investments in equities, such as unit trusts or exchange-traded funds.

Certain situations are not covered by your insurance policy. Some examples of exclusions are as follows:

The above list is non-exhaustive. Please refer to our Product Disclosure Sheet (PDS) and your policy contract for the full list of exclusions.

Just your NRIC. We will need a soft copy (picture/scan) of the front and back of your NRIC when you purchase a policy from us. This is required by the insurance company to verify your identity and to prevent complications during claims.

Our online application process will allow you to upload the documents in a simple and secure way. Alternatively, you may forward the NRIC copy to our email (hello@fi.life) or to our WhatsApp number (+6018 208 2000).

You can upload the front and back NRIC copies in .jpg, .jpeg, .png, .gif, .pdf, with a maximum file size of 5MB each.

Yes. Up to RM3,000 of life insurance premiums paid by you in any calendar year qualifies for a personal tax income relief under the category for Life insurance. Tokio Marine Life Insurance Malaysia Bhd will issue you with an annual Confirmation of Premium Payment Statement Board around February/March of the year so you can claim the relief when you file your income tax return in April.

Yes. However, you can only purchase up to a maximum of RM1,000,000 sum assured over all of your Fi Life policies that have been underwritten by Tokio Marine Life Insurance Malaysia Bhd , subject to other limits based on your age and income. Should your combined policies exceed the maximum limit of RM1,000,000, Tokio Marine Life Insurance Malaysia Bhd will only be liable to pay out the first RM1,000,000.

No. If you wanted to insure both lives, you both will each need to apply for a separate Term Life policy with your own individualised premium payment amount.

Please answer all questions truthfully and disclose all material and relevant information related to your health and lifestyle during the online application process. If you do not do this, you run the risk of your policy being voided and your claim rejected.

If you purchase a policy of the maximum sum assured of RM1,000,000, you are entitled to an automatic premium discount of 10%.

You are also entitled to certain premium discounts depending on the payment frequency you have chosen for your debit or credit card deduction as follows:

Please note though the above discounts do not apply fully if your premiums have an element of loading (e.g. because of your medical history)

These discounts are automatically applied to your premiums upon payment.

No receipts will be issued since the payment is done via auto debit of your debit or credit card. You may refer to your bank statement for payment details. However, Tokio Marine Life Insurance Malaysia Bhd. will issue you with a Confirmation of Premium Payment Statement annually around February/March of every year so that you can claim your tax relief when filling your personal income tax returns.

If you wish to change your auto-debit payment instruction, please download this Credit/Debit Card Payment Authorisation Form, complete it and mail or courier it to any Tokio Marine Life Insurance Malaysia Bhd. branch offices. You may also send a scanned copy of the completed form to customerservice@tokiomarinelife.com.my.

There is a grace period of 30 days from the premium due date for the payment to be made, after which the policy will lapse.

Once the policy has lapsed, you are no longer covered by your policy. If you wish to continue coverage, you have to purchase a new policy through our website.

For payments through auto-debit of debit cards, a very common reason for non-payment of premiums is insufficient balance in the relevant bank account. To prevent this, please ensure you always have sufficient balance in your bank account to cover the premium payment.

For payments through auto-debit of credit cards, the main reason for failed payments is that the relevant credit card has expired. To ensure continued insurance cover, when you receive a new credit card, please download the Credit/Debit Card Payment Authorisation Form, complete it with the new credit card details, and send a scanned copy of the completed form to customerservice@tokiomarinelife.com.my.

This depends.

There are two ways your premiums could change: premiums increase as you get older, or when Tokio Marine Life Insurance Malaysia Bhd. amends the premiums for all customers.

When premiums increase due to your age, you will not be notified. The premiums you pay as you age are listed on the website when you are quoted with the premium.

If Tokio Marine Life Insurance Malaysia Bhd. amends the premiums for all customers, we will notify you at least 90 days ahead of any changes. This change in premium is only effective from the next policy anniversary; any payments before the end of your current policy year will remain unchanged.

If you find it difficult to pay your premiums, please contact us for assistance.

Your policy renews automatically at each policy anniversary as long as your auto-debit payment from either your debit card or credit card continues to be successfully charged.

You may complete the Personal Particulars Update Form and submit it via email to customercare@tokiomarinelife.com.my . We would be grateful if you could copy your email to hello@fi.life.

You can also hand in, mail or courier it to any Tokio Marine Life Insurance Malaysia Bhd. branch offices.

You may reduce your coverage amount by contacting Tokio Marine customer service at 03 2059 6188, or email customercare@tokiomarinelife.com.my. The change will take effect from next premium due date. We would be grateful if you could copy us at hello@fi.life.

Increase in coverage of your current policy is not allowed after the policy has been issued. However, you can effectively increase your coverage if you apply for a second Term Life policy so long as your maximum sum assured across all your policies does not exceed our sum assured evaluated for you. In any case, the sum assured across all your policies should not exceed RM1 million.

To cancel your policy, please contact Tokio Marine Life Insurance Bhd. customer service at 03 2059 6188 or email to customercare@tokiomarinelife.com.my (and please cc hello@fi.life so we can update our records).

If you cancel within the first 15 days of your policy issuance (the “free look period”), the total premiums paid will be refunded to you.

If you cancel after the free look period, your policy will remain valid until the end of most recent payment period. For example, if you paid annually, the policy will remain in force until the end of the policy year.

Please contact us. To help us help you, please provide information such as your name, policy number and the mistake/error.

Once you have purchased your policy and you later move abroad, your policy will still be in force. Just make sure that you keep your Malaysian bank account or credit card from which your premium will continue to be auto-deducted.

Because of Islamic Faraid laws, a nominee of a Muslim policy holder will only receive the policy moneys as an executor of the deceased’s estate and not as a beneficiary. As such, the nominee(s) will receive policy moneys payable upon the death of the policy owner only as an executor and NOT AS A BENEFICIARY. This means that any payment made to the nominee shall form part of the deceased policy owner’s estate. Upon receipt of the policy monies, the nominee(s) shall distribute the policy monies in accordance with Faraid distribution laws.

A nominee of a Muslim policy holder might also be a beneficiary under the Islamic Faraid distribution laws (e.g. spouse, adult children) but he/she must distribute any insurance claim proceeds in the capacity of an executor in accordance with Faraid laws.

For non-Muslim policy holders, a nominee means the person who will receive the proceeds from your policy if you pass away. You can nominate more than one person, however you must state the specific share in percentage to be paid to each nominee. If the percentage is not stated, the proceeds from your policy will be divided equally among all the nominees.

Nominees are usually your spouse and/or your children. If your children are still minors, you should also appoint your spouse as a trustee (see “What is a Trustee” FAQ) so that your spouse can distribute the proceeds to your children.

If you do not have any spouse or children, you can nominate your parents, who will be treated as beneficiaries.

If you have a spouse and/or children but wish to nominate someone else, the nominee (s) is obligated to distribute the policy monies to your estate. Please consult a wills and probate practitioner for the technicalities around nominating a person other than your existing spouse or children.

The appointment of a trustee is required when your nomination creates a trust. This is because, when a policy is subject to a trust, a policy owner cannot deal with the policy by revoking a nomination, varying or surrendering the policy, or assigning or pledging the policy as security without the consent of the trustee.

If the nominee is a minor (18 years old and below), monies payable upon your death will be paid to the trustee. The reason for this is that minors are considered incompetent to contract and therefore not able to receive the policy monies.

Once your policy is issued, you will receive an e-policy document (in pdf form). Within your e-policy document, you will find a Nomination & Trust Form. Alternatively, you can download the latest version of the form here. Please print a copy of the form and fill it in.

Please note:

• You will need to attach NRIC copies for yourself, your nominee(s), and trustee(s) (if any) in your submission.
• A witness of sound mind and aged 18 and above must also witness the nomination. The witness must NOT be any of the nominees or trustees.
• If you are changing your nominees or trustees, the latest submitted form will supersede all previous submissions.
• If your policy is a trust policy, a nomination cannot be changed or revoked without the consent of the trustee.

Once completed, please hand in, mail or courier the form directly to any Tokio Marine Life Insurance Malaysia Bhd. branch offices.

Unfortunately, due to Malaysian laws, there is currently no legal way to appoint or change nominees & trustees digitally.

If you do not submit a Nomination and Trust form, our Claims Department will not know to whom to make the payment, and will need to wait for official documents like a Grant of Probate or Letters of Administration to see who is your estate’s representative. Needless to say, this would need verification and will delay payment of the claim. To avoid this, please fill up and sign the nomination form.

However, in the absence of a nomination and trust form, the insurance company may, at its discretion, make a payment to a claimant without requiring a Grant of Probate or a Letter of Administration under the following circumstances: -

• Claimant is the policy owner’s spouse, child or parent in accordance with the Distribution Act 1958.
• b) If there is no spouse, child or parent and the policy monies exceeds RM100,000, the Insurance company may pay the first RM100,000 to a person who satisfies the insurer that he/she is entitled to the policy owner’s property by virtue of the policy owner’s will or the law of distribution or is named as an executor in the will or will be named the administrator of the policy owner’s estate with consent of all the lawful beneficiaries.

The balance of the monies shall only be paid to the lawful executor or administrator of the estate of the deceased policy owner.

The insured is the person on whom the life protection is purchased. In other words, the insured is the covered individual in the life insurance contract. The life insurance policy rates are based upon the insured’s age, health and lifestyle factors at the time of application. On the insured’s death, the policy proceeds are paid to the policy owner’s nominee or his lawful representative.

The policy owner, also known as the policy holder, is the person who actually applies for the life insurance policy, and is responsible for paying the policy premiums and for nominating the nominees of the policy monies. Only the policy owner has the right to make a nomination.

In our online application, you are only allowed to buy insurance on your own life. So in effect, you are both the policy holder AND the insured. So when filling in any forms, please list yourself as both the policy holder as well as the insured.

If you applied for our insurance policy and purchased it, you, as a policy owner, can assign the ownership of your policy to another person. All you need to do is complete the Deed of Assignment form and send it to Tokio Marine Life Insurance Malaysia Bhd. However, please note that if the policy is subject to a trust, you will need the consent of the trustee to assign the policy.

We know this may be an emotional and stressful period. Your first contact point should be Tokio Marine Life Insurance Malaysia Bhd. at 03-2059 6188 or customercare@tokiomarinelife.com.my but if you need further assistance with your claim, please contact us.

For Total and Permanent Disability claims, the total sum assured will be paid to the policy owner directly should the claim request be successful. Upon pay-out of the Total and Permanent Disability claim, the policy shall cease.

For Critical Illness claims, only 25% of the total sum assured will be paid to the policy owner should the claim be successful. The remaining 75% will be paid should there be a subsequent death or total and permanent disability, provided that premiums are still being paid and the Term Life policy is still in force.

No, only you, the policy holder, are entitled to the proceeds of a Critical Illness claim. The nominee is only entitled to policy monies payable on the death of the policy holder.

Don’t worry, please contact us as soon as possible, and we’ll try to resolve the problem for you as soon as we can.

No. There are no changes to your policy and the coverage that you have purchased. All benefits, exclusions, premiums, validity periods, definitions, etc remain the same.